Terms of Service

1. Agreement

These Terms of Service ("Terms") form a legally binding agreement between you ("Client", "you") and Altura Media Ltd ("we", "us", "our"), a company registered in England and Wales under company number 16752254, VAT registration number 505643406, with its registered office at 86-90 Paul Street, London, Greater London, England, EC2A 4NE.

By engaging our services, submitting a signed quote, or making payment, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our services.

2. Definitions

• "Services" means website design, development, hosting, maintenance, and any related digital services provided by Altura Media Ltd.
• "Setup Fee" means the one-time payment due at the start of the project for design and development work.
• "Monthly Subscription" means the recurring monthly fee for hosting, maintenance, and continued access to your website.
• "Deliverables" means the website, design assets, and related outputs produced as part of the Services.
• "Go-Live" means the date the website is published to a live domain and made publicly accessible.

3. Services

Altura Media provides website design, development, and managed hosting for small and medium-sized businesses. Our services are delivered across the following tiers:

• Starter: Static website with basic CMS and hosting.
• Professional: Dynamic website with advanced CMS, SEO optimisation, and managed hosting.
• Premium: Full-featured platform with integrations such as payments, booking systems, and database functionality.
• Enterprise: Fully bespoke build with custom requirements, scoped on a per-project basis.

The specific scope, features, and deliverables for your project will be detailed in your quote document. The quote, once accepted, forms part of these Terms.

4. Pricing, Currency, and VAT

Services are billed as a one-time Setup Fee plus a recurring Monthly Subscription. The exact amounts are specified in your quote.

4.1 United Kingdom Clients

All prices are quoted in British Pounds (GBP). VAT is charged at the prevailing rate (currently 20%) and will be shown separately on all invoices. Altura Media Ltd is registered for VAT under number 505643406 with an effective date of registration of 30 September 2025.

4.2 Hungarian and EU Clients

All prices are quoted in Euros (EUR). Under the UK VAT reverse charge mechanism for B2B cross-border services, VAT at 0% applies. The Client is responsible for accounting for any local VAT obligations in their country of residence.

4.3 Price Changes

We reserve the right to adjust Monthly Subscription pricing with a minimum of 30 days' written notice. Price changes take effect at the start of the next billing cycle following the notice period. If you do not accept the new pricing, you may terminate the subscription in accordance with Section 10.

5. Payment Terms

The Setup Fee is due upon acceptance of your quote, before work begins. Monthly Subscription payments are billed on the same date each month following Go-Live.

All payments are processed securely via Stripe. We do not store your payment card details.

Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing. We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5.1 Bank Transfer Payments

Where payment by bank transfer is agreed, the following accounts apply:

GBP payments (UK clients):
Account name: Altura Media Ltd
Sort code: 60-84-64
Account number: 18770417

EUR payments (EU clients):
Account name: Altura Media Ltd
IBAN: BE63 9056 7651 6908
BIC/SWIFT: TRWIBEB1XXX

6. Suspension for Non-Payment

If a Monthly Subscription payment is more than 14 days overdue, we reserve the right to suspend your website by taking it offline until the outstanding balance is settled. We will provide at least 7 days' written notice before suspending services.

If payment remains outstanding for more than 60 days, we may treat the agreement as terminated by the Client and act in accordance with Section 10.

7. Client Obligations

You agree to:

• Provide all content, images, branding materials, and information required for the project in a timely manner. Delays in providing materials may result in delays to the project timeline.
• Review and provide feedback on deliverables within 7 business days of each review stage, unless otherwise agreed.
• Ensure that all content you provide does not infringe on any third party's intellectual property rights, and that you have the right to use it.
• Maintain the confidentiality of any login credentials, access details, or administrative accounts we provide.
• Pay all invoices by the due date.
• Not attempt to copy, replicate, reverse-engineer, or extract the source code of Deliverables.

8. Intellectual Property

8.1 Ownership

All intellectual property rights in the Deliverables - including but not limited to source code, design templates, frameworks, components, and technical architecture - are and shall remain the exclusive property of Altura Media Ltd. No transfer of ownership occurs at any point, including after full payment of the Setup Fee.

8.2 Licence

For the duration of your active Monthly Subscription and while your account remains in good standing, we grant you a non-exclusive, non-transferable, revocable licence to use and display the Deliverables for your business purposes. This licence does not include the right to modify, redistribute, sublicence, or resell the Deliverables or any part thereof.

8.3 Licence Termination

Upon termination of your subscription or non-payment, the licence granted in Section 8.2 is automatically revoked. Your website will be taken offline and you will no longer have the right to use the Deliverables. We are under no obligation to provide source code, design files, or any other project assets upon termination.

8.4 Client Content

You retain full ownership of all content you provide to us (text, images, logos, branding). Upon termination, we will make your client-provided content available for download for a period of 30 days. After this period, we may delete it.

8.5 Portfolio Rights

We reserve the right to feature your completed website in our portfolio, case studies, and marketing materials, including screenshots and descriptions of the work. If you wish to opt out, you must notify us in writing before Go-Live.

9. Hosting and Uptime

Where hosting is included in your Monthly Subscription, we target 99.9% uptime on an annual basis. This is a target, not a guarantee. We are not liable for downtime caused by:

• Third-party infrastructure failures (Vercel, Cloudflare, or other upstream providers)
• Scheduled maintenance, for which we will provide advance notice
• Force majeure events as defined in Section 13
• Actions or omissions by the Client, including DNS changes or unauthorised modifications

10. Termination and Cancellation

10.1 Cancellation by Client

The Monthly Subscription operates on a month-to-month basis. You may cancel at any time by providing 30 days' written notice via email to pallayfarkaszoltan@gmail.com. Your website will remain live until the end of the final paid billing period.

10.2 Cancellation Before Delivery

If you cancel the project before the website has been delivered (before Go-Live), a 50% refund of the Setup Fee will be issued. No refund is available for the Setup Fee after the website has been delivered. See our Refund and Cancellation Policy for full details.

10.3 Cancellation by Us

We may terminate the agreement immediately if: (a) you breach any material term of these Terms and fail to remedy the breach within 14 days of written notice; (b) you fail to pay any amount due for more than 60 days; or (c) you become insolvent or enter administration.

10.4 Effects of Termination

Upon termination, regardless of the reason:

• Your website will be taken offline at the end of the final paid billing period.
• The licence to use the Deliverables is automatically revoked.
• Any outstanding fees remain payable.
• Client-provided content will be available for download for 30 days following termination.
• We are under no obligation to provide source code, design files, or hosting migration assistance.

11. Limitation of Liability

To the fullest extent permitted by law, Altura Media Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or reputational damage, arising out of or in connection with these Terms or the use of our Services.

Our total aggregate liability under these Terms shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

12. Indemnification

You agree to indemnify and hold harmless Altura Media Ltd, its directors, employees, and agents from any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) content you provide that infringes third-party intellectual property rights; or (c) your use of the Services in a manner not authorised by these Terms.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, pandemic, war, terrorism, government action, power failure, internet outage, or failure of third-party infrastructure. The affected party must notify the other party as soon as reasonably practicable.

14. Dispute Resolution

In the event of any dispute arising from or in connection with these Terms, both parties agree to first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved within 30 days of written notice, either party may pursue legal proceedings.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

This applies to all clients regardless of their country of residence, including clients based in Hungary or elsewhere in the European Union.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely achieves the original intent.

17. Entire Agreement

These Terms, together with the accepted quote and our Privacy Policy, constitute the entire agreement between you and Altura Media Ltd. They supersede all prior negotiations, representations, and agreements, whether written or oral.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to existing clients via email with at least 30 days' notice. Continued use of our Services after such changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you may terminate the subscription in accordance with Section 10.

19. Contact

For any questions about these Terms, contact us at:

Altura Media Ltd
86-90 Paul Street
London, EC2A 4NE
United Kingdom
Email: pallayfarkaszoltan@gmail.com